Shopping Infos

Customer Service

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Ordering
  • Payment, Pricing & Promotions
  • Shipping & Delivery

    Delivery will be by Courier or Royal Mail Monday – Friday. Courier deliveries are insured, tracked and require your signature on arrival. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you, or the person to whom the order is addressed, in good condition. If you will not be at home to accept delivery of your goods, or if you wish to make alternative arrangements, please let us know when placing your order. All goods will be dispatched to the delivery address on the order.

    Privacy & Security

    At McParlands we are committed to protecting your privacy in accordance with the Data Protection Act and PCI Data Security Standards.

    We collect information from you when you submit an enquiry, visit our site to register or place an order, call us for information and send us an email. The information we may collect is your name, company type, address and email address, telephone and fax numbers. We do not store financial details such as credit or debit card numbers.

    We use the information we collect about you in order to take and fulfil your orders and requests and to improve the service we provide. Apart from when order details are processed as part of the order fulfilment (with PayPal payment gateway for example), we will not sell, trade or rent your personal information to third parties. may contain links to other external sites. We do not accept any responsibility for or liability in respect of your privacy/experience on these websites.

    Returns & Replacements

    At McParlands, we want you to be happy with your order. However in the unlikely event that you receive goods that are not of satisfactory quality, do not fit the description or are unfit for purpose, you have the right to cancel. Should you wish to cancel your purchase with McParlands, please follow the simple procedure below:

    Inform us in writing, by email, fax or letter of your wish to cancel the order within 7 working days from the day after you receive delivery of the goods. Please provide your contact details, proof of purchase, state the reason(s) for return, and whether you would like to arrange a refund, exchange or credit note as appropriate. We will then contact you to mutually agree a resolution. Please do not return goods without contacting us first.

    Return the goods to us within 7 working days, complete with the original packaging and a copy of the delivery note, to:

    36-44 Monaghan Street,
    Co. Down,
    N. Ireland,
    BT35 6AA.
    Take reasonable care of the goods and repackage them for a safe return. Please note that you must pay for the return postage costs, unless the goods are faulty or we delivered them to you in error. Please return the parcel by the same/most similar method by which it was delivered to you, and ensure you have proof of postage from the Post Office. If you have not returned the goods within 21 days we will arrange recovery of the goods and you will be charged the direct costs of doing so.

    If you have not yet received delivery of your order and wish to cancel, McParlands will offer you a full refund as soon as possible and within a maximum of 30 days after the date of cancellation. However if your order is already in transit, you will still have to accept delivery of the goods and return them at your own cost, by following the returns procedure above.

    If goods are received damaged, faulty or develop a fault within 6 months of purchase you may be entitled to a refund, free repair or replacement as appropriate. McParlands reserve the right to arrange a manufacturer’s inspection to prove a fault. If the goods are delivered faulty or damaged, you must follow the returns procedure above. McParlands will pay the return postage costs of faulty goods.


    We accept payment through PayPal, most major credit and debit cards online or by phone. Please note that no goods will be dispatched until payment has been received.

    By completing and submitting an order you are agreeing to our terms and conditions and you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither order confirmation, nor our taking payment in advance from you, indicates acceptance and if your order is ultimately rejected, a refund will be made immediately. The creation of the contract between you and McParlands will take place at the point the goods you have ordered are despatched by us to be delivered to the address you have given us.

    Payment, Pricing & Promotions

    All prices quoted are inclusive of VAT and delivery charges for the UK and the Republic of Ireland are clearly stated before checkout. If delivery charge information is not provided on the item details page or for International orders, please contact us for an individual quote. In exceptional circumstances additional charges may apply and details of these will be clearly marked on the product details page. We will contact you before accepting your order if there is a pricing error.